Refund Policy
At JeevaVeda, we take great pride in delivering authentic Ayurvedic products that promote health and well-being. If you are not satisfied with your purchase or receive a defective product, we’re here to help.
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging with seals intact.
- Have the receipt or proof of purchase.
Please Note: Due to hygiene reasons, we do not accept returns on the following:
- Opened or used products.
- Health supplements, unless the product is damaged or defective upon arrival.
- Customized or personalized products.
How to Start a Return
To initiate a return, contact us at support@jeevaveda.life with your order details and reason for return.
- If your return is approved, we’ll send you a return shipping label and instructions on how to send your package back to us.
- Items sent back to us without prior authorization will not be accepted.
Return Address:
JeevaVeda Returns Department
B-8/20, Ground Floor, Sector-19, Rohini,
Delhi, 110089, India
Shipment Charges for Returns and Exchanges
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Customer-Initiated Returns or Exchanges:
- If you ordered the wrong product, color, or quantity, or if you wish to exchange for another variant, a shipping charge of ₹100 will be levied.
-
JeevaVeda-Initiated Returns:
- If we shipped the wrong product, incorrect size, or if the item is damaged or defective, we will bear the return shipping cost.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and provide a replacement or refund.
- Contact us at: support@jeevaveda.life
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, you’ll be automatically refunded to your original payment method within 10 business days.
- Please note: It may take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we approved your refund, please contact us at support@jeevaveda.life.
Exceptions and Non-Returnable Items
The following items cannot be returned or refunded:
- Used products or products with broken seals.
- Health supplements, unless damaged during shipping or incorrect item delivered.
- Gift cards and promotional items.
Contact Us
For any further questions or concerns regarding returns or refunds, please reach out to us at:
- Email: support@jeevaveda.life
- Address: B-8/20, Ground Floor, Sector-19, Rohini, Delhi, 110089, India
This Refund and Return Policy is now fully updated with the new domain jeevaveda.life. If you need more adjustments or additional sections, let me know! 🚀